Frequently Asked Questions (FAQ)

All services and repairs performed by Pertek LLC come with a 1-year warranty. This warranty is limited strictly to the services and repairs provided by us. Any other issues or defects of the device are not covered. The company is not responsible for any data stored on any storage device. Customers are responsible for backing up their data at all times.

Please note: Batteries, adapters, CPUs, HDDs, RAM, and all software are not covered under warranty.

The warranty is void in the following cases:

a. Expiration of the warranty period
b. Tampered, missing, or unreadable warranty sticker, warranty card, or device serial number
c. Mismatch between product specifications and the warranty card/sticker
d. Damage caused by improper use, non-standard conditions, physical damage, drops, fire, liquid spills, power surges, chemicals, or misuse
e. Changes to hardware components, use of third-party adapters, damaged ports, or signs of repair by unauthorized persons
f. Issues caused by software, viruses, rooting, or any software-related malfunctions
g. LED/LCD repairs or replacements are subject to standard conditions; 1–3 burnt pixels or more are not covered
h. Non-genuine or replica parts installed at the customer’s request are not covered
i. Use of non-genuine or replica consumables voids the warranty
j. Parts with their own manufacturer warranty are covered by the respective manufacturer, not by Pertek LLC
k. For hard drives: damage caused by bad sectors, magnetic fields, improper transport, power surges, or natural disasters
l. Normal wear and tear (scratches, fading, breakage) is not covered

Note: Some issues may not be detected at the time of acceptance but may be identified later by our technical team. The final decision rests with our technical experts.

The warranty is void in the following cases:

a. Expiration of the 1-year warranty period from the date of purchase
b. Periodic maintenance or part replacement due to non-standard use
c. Consumables and supply items
d. Print heads
e. Damage caused by unauthorized repair or handling by third parties
f. Damage caused by lightning, flood, fire, poor ventilation, humidity, liquid spills, power surges, impact, or breakage
g. Damage caused by using the device in countries with different standards than the country of purchase
h. Use of any consumables not recommended by the manufacturer
i. Refilling ink tanks or toner
j. Use of non-standard spare parts, consumables (ink, paper), or accessories
k. Improper packaging when returning the device to the service center

The same conditions as laptops and computers apply (see section 2 above). All hardware-related warranty terms, including physical damage, unauthorized repairs, power surges, and improper use, void the warranty for ASIC miners as well.

Customers must provide:

a. Original purchase invoice (including date of purchase, device model, serial number, and store stamp)
b. Warranty card (including warranty expiration date, device model, and serial number)

Important: Failure to provide any of the above documents may result in denial of warranty service.